CompTIA A+ Certification

CompTIA A+ Certification

Course Overview

IT success stories start with CompTIA A+ certification. It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures. CompTIA A+ is a powerful credential that helps IT professionals worldwide ignite their IT career.

CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.

CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures.

A+ 220-901 Certification

A+ 220-902 Certification

Students will gain a complete, step-by-step approach for learning the fundamentals of supporting and troubleshooting computer hardware and software. This course maps fully to CompTIA’s latest A+ 220-901 and 220-902 Exam objectives

Course Objectives


Course Learning Outcomes

CompTIA Certification

Security +

Associate Level


Module 1

Module 2

Module 3

Module 4


Configuring BIOS


Expansion Slots

RAM Types and Features

Install and Configure PC Expansion Cards

Install and Configure Storage Devices

CPU's and Cooling Methods

PC Connection Interface

Power Supplies

Custom Computer Specifications

Installing Displays

PC Connectors

Installing Peripheral

Installing Multifunction Devices and SOHO Networks

Printer Technologies

Printer Maintenance


Properties and Characteristics of TCP/IP


Wi-Fi Networking Standards and Encryption Types

Install and Configure SOHO Wireless/Wired Router

Architecture and Internet Connection Types

Networking Tools

Laptop Hardware Components

Mobile Devices

Mobile Device Ports and Accessories

Troubleshooting Theory

Troubleshooting RAID Arrays and Hard Drives

Troubleshooting Network Issues

Troubleshooting Printers

Windows Operating Systems

Command Line Tools

Microsoft Operating System Features and Tools

Control Panel Utilities

Windows Networking on Client Desktops

Preventative Maintenance

Features and Functionality of the Mac OS and Linux Operating Systems

Client Side Virtualization

Cloud-based Concepts

Network Host Properties

Mobile Operating Systems

Mobile Device Network and E-mail


Prevention Methods

Windows Security Settings

Security Best Practices

Securing Mobile Devices

Troubleshooting Common PC Tools

Common PC Security Issues

Common Mobile Operating Systems Troubleshooting

Common Safety Practices

Maintenance Tools and Techniques

Privacy and Licensing Concepts


Course Learning Syllabus

Lecturer Introduction

Importance of this course

What you will learn in this course

Configuring BIOS


Firmware Upgrades

The System BIOS


BIOS Configuration Options

BIOS Diagnostics

BIOS Monitoring Capabilities

BIOS Memory

BIOS Components

Monitoring Internal Components

Demo - HWMonitor

Monitoring Internal Components (cont.)

Demo - SpeedFan


Motherboard Sizes/Form Factors

Power Supplies

Cooling Systems

Common Computer Components

The Motherboard

RAM Slots

Integrated I/O Port Types


CMOS Battery

Live Demo - Replacing CMOS Battery

CPU Sockets

Intel CPU Socket Types

AMD CPU Socket Types


CPU Operational Characteristics

CPU Selection Factors

Cooling System Types

Cooling System Selection Factors

Live Demo - Cooling Method

Expansion Slots

Expansion Cards

Expansion Slots

Riser Cards

Live Demo - Riser Card

Fan Connectors

Live Demo - Cooling Fins and a Fan

Live Demo - Processor Fan

Bus Speeds

Motherboard Power Connectors

Live Demo - Motherboard Power Connectors

Motherboard Selection Tips

Motherboard Installation Considerations

Live Demo - Motherboard


The System Bus

Live Demo - Inside of the Computer

Live Demo - Bus Slots

Live Demo - Outside of the Computer

RAM Types and Features


RAM Modules

Single-Sided and Double-Sided Memory

RAM Configurations

Types of RAM



RAM Characteristics 

Install and Configure PC Expansion Cards


Computer Connection

Parallel Connections

USB Connections

IEEE 1394 and FireWire Connections

SCSI Connections

PATA Connections

SATA Connections

Display Cable and Connector Types

Audio/Video Connections

Comparing Analog and Digital Video

Wireless Device Connections

Front Panel Connectors

Live Demo - Serial Connectors

Live Demo - USB Connectors

Live Demo - FireWire Cable

Live Demo - SATA Cable

Live Demo - Identifying Video Adapter Types

Network | Firewire | Thunderbolt Cards - Installation

Modem Cards | Wireless Cards | TV Tuner Video Capture Cards

Install and Configure Storage Devices

Storage Devices

Optical Drives

Optical Disks

Live Demo - Optical Drive Connections

Hard Drives

Types of Hard Drives

Magnetic Hard Disk Drive Speeds

Live Demo - Drive Identification

Solid State Storage

Types of Solid State Storage

Solid State | Flash Drives

Media Capacity

RAID Standards

Common RAID Types

Internal Storage Device Considerations

External Storage Device Considerations

Demo - Installing an Internal Storage Device

Tape Drives

CPU's and Cooling Methods

CPU Types and Characteristics

CPU Characteristics: Cooling Techniques

Demo - CPU-Z

Demo - Windows Task Manage

PC Connection Interfaces

Physical Connections: USB

Physical Connections: Firewire

Physical Connections: SATA

SATA Cables and Ports

Physical Connections: VGA

Physical Connections: HDMI

Physical Connections: DVI

Physical Connections: Thunderbolt

Physical Connections: Characteristics

Wireless Connections: Bluetooth

Wireless Connections: IR

Wireless Connections: NFC

Power Supplies

Power Supply Specifications

Power Supply Connections

Live Demo - Peripheral Power Connector

Power Supply Safety Recommendations

Selecting the Right Power Supply

Live Demo - Modern Power Supply

Live Demo - Legacy Power Supply

Custom Computer Specifications

What is a Standard Client?

Client Requirements

Virtualization Workstation

Virtualization Workstation Requirements

Media Design Workstations

Media Design Workstation Requirements

Audio/Video Editing Workstations

Audio/Video Editing Hardware Requirements

Gaming PCs

Gaming PC Requirements

Home Theater PC

Home Theater PC Requirements

Home Server PC

Home Server Requirements

Installing Displays

Display Device Types

Display Device Settings and Features

Device Drivers

Display Device Selection Tips

Display Device Installation Considerations

Demo - Configuring Display Devices


Monitor Panel Types

Plasma Display

OLED (Organic Light-emitting Diode)

Multiple Displays

Display Terminology

PC Connectors


USB Ports

USB Ports | Power

USB Cables

USB to Ethernet

Installing Peripheral

Standard Input Device Types

Biometric Input Device Types

Specialized Input Device Types

KVM Switches

Input Device Selection Tips

Input Device Installation Considerations

Demo - Configuring Input Devices

Expansion Card Types

Card Selection Tips

Card Installation Considerations

Expansion Card Configuration

Multimedia Devices

Common Multimedia Devices

Multimedia Device Selection Tips

Multimedia Device Installation Considerations

Multimedia Device Configuration

Installing Multifunction Devices and SOHO Networks

SOHO Networks

Firewalls and SOHO Networks


NAT Implementations


Basic QoS

802.11 Wireless Standards




Wireless Encryption Types

Router Settings and Configurations

Live Demo - Configure Router

Common SOHO Security Methods

Wireless Security

SOHO Wireless Security Methods

Wireless Client Configuration Options

Printer Technologies



Laser Printers

The Laser Print Process

Inkjet Printers

The Inkjet Print Process


Thermal Printers

Thermal Print Processes

Impact Printers

The Impact Print Process

Printer Maintenance

Technical Printer Components

Printer Supplies and Media

Printer Driver Types

Printer Driver Compatibility

Local and Network-Based Printers

Print Device Sharing

Printer Configuration Options

Printer Maintenance

Live Demo - Printers

Demo - Installing a Local Printer

Demo - Virtual Printing


Network Interface Card Characteristics

Twisted Pair Cables

Types of Twisted Pair Cable

PVC Cable and Plenum Cabling

Twisted Pair Connectors

Coaxial Cables

Coaxial Cable and Connector Types

Live Demo - Coax and Coax Networks

Fiber Optic Cables

Fiber Optic Cable Types

Fiber Optic Connector Types

Cable Types | Definitions

Types of COAX Cables

Properties and Characteristics of TCP/IP


IPv4 Addresses

Subnet Masks


IP Address Classes

IPv6 Addresses

The IPv6 Address Format

IPv4 vs. IPv6

Addressing Schemes

Static vs. Dynamic Addressing



Client-Side DNS

Demo - Identifying Your Computer's TCP/IP Information




Port Ranges

Common Ports






Wi-Fi Networking Standards and Encryption Types Standards

Install and Configure SOHO Wireless/Wired Router

Setting up your Router

SOHO Wireless Router Features

Port Descriptions

Creating Address Objects

Define Appropriate NAT Policies

Opening Ports to allow Service behind Firewall

Creating Firewall Access Rules

Other Router Options

Demo - Setting up SonicWALL SOHO Router

Architecture and Internet Connection Types







Network Topologies

Network Device Types and Features


Broadband Communications

Internet Connection Types and Features

Networking Tools

Cable Testers



Toner Probe

Loopback Plug

Punch Down Tool

Networking Utilities

Demo - Identifying Networking Tools

Laptop Hardware Components


Laptop Hardware Components

Types of Laptop Displays

Laptop Display Components

Internal Laptop Components

Laptop Expansion Options

Special Function Keys

Laptop Docking Solutions

Laptop Locks

Laptop Power Supplies and Batteries

Demo - Power Options

Auto-Switching and Fixed Input Power Supplies

Laptop Cooling Considerations

General Laptop Support Guidelines

Live Demo - Inside of Laptop

Mobile Devices

What is Mobile Technology?

Mobile Operating Systems


Tablet PCs

Tablets vs. Laptops

Mobile Device Features

Mobile Security

Mobile Device Security Techniques

Network Configuration Settings

Bluetooth Configuration Methods

The Bluetooth Pairing Process

Data Synchronization

Synchronization Requirements

Email Configuration Methods

Email Server and Configuration Settings

Mobile Device Ports and Accessories

Mobile Device Connection Types

Mobile Device Hotspots / Tethering

Mobile Device Accessories

Mobile Device Credit Card Readers

Troubleshooting Mobile Devices | No Display

Troubleshooting Mobile Devices | Keypad Symptoms

Troubleshooting Mobile Devices | Troubleshooting

Troubleshooting Mobile Devices | Improper Charging

Troubleshooting Mobile Devices: All

Troubleshooting Theory

Troubleshooting Models

Troubleshooting Template Forms

Unexpected Shutdowns

System Lockups

POST Beep Codes

Why did my time reset?

Boot to Incorrect Device

Continuous Reboots

Common Symptoms

PC Indicator Lights

Common System Troubleshooting Tools

Common CPU Issues

Common Cooling System Issues

Common Motherboard Issues

Repair vs. Replace

Common RAM Issues

Common External Power Source Problems

Common Power Supply Problems

Power Supply Troubleshooting Considerations

Troubleshooting RAID Arrays and Hard Drives

Drive and Array Troubleshooting Tools

Common Hard Drive Symptoms

Common RAID Array Issues

SATA Troubleshooting Tips

PATA Troubleshooting Tips

SCSI Troubleshooting Tips



Demo - Diskpart

Demo - Defrag Tools

Troubleshooting Video

Common Video and Display Issues

Troubleshooting Network Issues

Common Network Issues

Network Troubleshooting Utilities

Network Troubleshooting Tools

Demo - Troubleshooting Network Issues

Troubleshooting Printers

Common Printer Troubleshooting Tools

Printer Software Tools

Common Printer Symptoms

Printer Troubleshooting Tools

Printer Tools: Toner Vacuum

Windows Operating Systems

Microsoft Windows

Microsoft Windows Features

Windows 10 New Features

Windows 10 Upgrades

Microsoft Windows 7 Versions

Microsoft Windows Vista Versions

Microsoft Windows XP Versions

Other Operating Systems

Windows System Requirements

Hardware Compatibility

Boot Methods


Installation Types

Third Party Drivers


Partitioning Types


Partitioning and File System Types

Customizing System Options


Factory Recovery Partition

Microsoft Product Activation

Demo - Installing Microsoft Windows

In-Place Upgrades

Supported Upgrade Paths

Compatibility Tools

Command Line Tools

The Command Prompt

Operating System Command Line Tools

Networking Command Line Tools

The Recovery Console


Microsoft Operating System Features and Tools

Administrative Tools

Demo - Computer Management

Device Manager

Local Users and Groups

Demo - Performance Monitor

Demo - Services

Task Manager

Disk Management

Migration Tools

Demo - System Configuration

Demo - Task Scheduler

Component Services

Data Sources

Demo - Print Management

Memory Diagnostic Tool

The Registry

Registry Subtrees

Run Line Utilities

Demo - Exploring Administrative Tools

Demo - Using Computer Management and Device Manager

Demo - Using Task Manager

Demo - Exploring System Configuration Settings and Information


Demo - System Restore

Demo - Windows Update

Control Panel Utilities

The Control Panel

Windows XP Control Panel Utilities

Windows Vista Control Panel Utilities

Windows 7 Control Panel Utilities

Demo - Exploring the Windows 7 Control Panel

Internet Options


User Accounts

Folder Options

Types of User Accounts

User Account Control

Group Accounts

System Files and Folders

Windows Explorer

Computer/My Computer

File Extensions

File Attributes

Windows File System Types


NTFS File Permissions

NTFS Folder Permissions

Shared Files and Folders

Share Permissions

NTFS vs. Share Permissions

Permissions Considerations

User Authentication

Demo - Viewing File Extensions

Demo - Exploring NTFS Permissions


Windows Firewall

Power Options

Action Center

Windows Networking on Client Desktops




Directory Services

Windows Networking Options

Demo - Joining a Computer to a Domain

Network Shares

Demo - Creating a Network Share

Network Connection Types

Proxy Settings

Remote Desktop

Network Location Settings

Firewall Settings

Alternative IP Address Configuration Methods

Network Card Properties

Live Demo - Network Cards and Cables

Preventative Maintenance

Data Backup and Restoration

Maintenance Tools

Scheduling Tasks

Patch Management

Managing Updates

Demo - Performing Preventive Maintenance

Demo - Microsoft Windows Defender

Demo - Backup and Restore

Features and Functionality of the Mac OS and Linux Operating Systems

Patch Management in Mac OS X and Linux

Disk Maintenance: Mac OS X

Disk Maintenance: Linux

Mac OS X and Linux launchd and cron

Mac OS X Backups

Linux Backups

Mac OS X Antivirus

Screen Sharing

Force Quit Mac OS X

Key Chain



Mac OS Multitouch Gestures - Touchscreen

Mac OS X Finder

Mac OS X Dock

Mac OS X Boot Camp

Basic Linux Commands

Basic Linux Commands (Continued)

Client Side Virtualization

What is Virtualization?

Types of Virtualization

Components of a Virtual Environment

Virtual Desktop Infrastructure

Virtualization Requirements

Windows Client Virtualization Solutions

Demo - Creating a VM on Windows 7

Cloud-based Concepts

SaaS (Software as Service)

IaaS (Infrastructure as Service)

PaaS (Platform As Service)

Public vs Private Clouds

Resource Pooling

Measured Service

Network Host Properties

Server Roles

Internet Appliances

Mobile Operating Systems

Open Source Software

Closed Source Software

Screen Orientation (Accelerometer | Gyroscope)

Mobile Operating System Features

Mobile Device Network and E-mail

Mobile Device Hotspot

Mobile Device Tethering

Mobile Device Airplane Mode

Mobile Device Email Setup


Mobile Data Synchronization



Types of Malware

Social Engineering

Physical Security Threats and Vulnerabilities

Common Wireless Security Threats

Prevention Methods

Physical Security

Physical Security Measures

Digital Security

Antivirus Software

Anti-Spyware Software


Social Engineering Prevention Techniques

Hard Drive Sanitation

Formatting Hard Drives for Disposal

Physical Destruction Methods for Computer Media

Corporate Security Policies

Security Incident Reports

The Principle of Least Privilege

Strong Passwords

User Education

Common User Security Practices

Authentication Methods

Windows Security Policies

Windows Firewall

Software Firewall Configuration Settings

Workstation Security Best Practices

Demo - Securing a Workstation

Windows Security Settings

Users and Groups

Windows Security

Security Best Practices

Password Best Practices

Account Management

Securing Mobile Devices


Remote Security

Physical Destruction

Troubleshooting Common PC Tools

Operating System Troubleshooting Tools


System Lockup Errors

Input/Output Device Issues

Application Errors

Boot Issues

Common Operating System Symptoms

Error and Warning Messages in Event Viewer

Registry Error Messages

Demo - Troubleshooting a Remote Computer with Remote Desktop

Common Network Issues

Network Troubleshooting Utilities

Network Troubleshooting Tools

Demo - Troubleshooting Network Issues

Common Security Issues

Malware Removal Process

Malware Removal Best Practices

Security Troubleshooting Tools

Common PC Security Issues

Browser Issues

Operating System Issues

Common Mobile Operating Systems Troubleshooting

Dim Display

Intermittent Wireless

Monitor Issues

Applications Not Loading

Extremely Short Battery Life


Frozen System

No Sound from Speakers


Common Symptoms

Unauthorized Access

Tools (Continued)

Backup / Restore

Common Safety Practices

Static Electricity


ESD Prevention Techniques

Live Demo - ESD


EMI Prevention Techniques

An ESD Toolkit

Electrical Hazards

Electrical Safety Precautions

Environmental Considerations and Controls

Workplace Safety Issues

Environmental Safety Best Practices

General Power Issues

Power Protection Systems

Liquid Hazards

Chemical Hazards

MSDS Documents

Incident Reports

Hazardous Material Disposal Procedures

Communication Skills


Professional Conduct

Prohibited Content

Best Practices Related to Prohibited Content or Activity

Computer Forensics

Maintenance Tools and Techniques

Types of Hardware Toolkits

Live Demo - Identifying Common Toolkit Components

Software Diagnostic Tools

Hard Drive Self-Tests

Software Diagnostic Tests

Computer Component Maintenance Techniques

Cleaning Compounds and Materials

Live Demo - Maintenance

Documentation and Resources

Compliance and Government Regulations

Privacy and Licensing Concepts

Incident Response

Data / Device Preservation

Licensing (DRM | EULA)

Proper Communication and Professionalism

Avoid Distractions

Dealing with Difficult Situations and Customers

Set Expectations

Deal Appropriately with Confidential Materials

Consider Corporate Policies before Implementing Changes