CompTIA A+ Certification

CompTIA A+ Certification

Course Overview

IT success stories start with CompTIA A+ certification. It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures. CompTIA A+ is a powerful credential that helps IT professionals worldwide ignite their IT career.

CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.

CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures.

A+ 220-901 Certification

A+ 220-902 Certification

Students will gain a complete, step-by-step approach for learning the fundamentals of supporting and troubleshooting computer hardware and software. This course maps fully to CompTIA’s latest A+ 220-901 and 220-902 Exam objectives


Course Objectives


.

Course Learning Outcomes


CompTIA Certification

Security +

Associate Level

Contents

Module 1

Module 2

Module 3

Module 4

Introduction

Configuring BIOS

Motherboards

Expansion Slots

RAM Types and Features

Install and Configure PC Expansion Cards

Install and Configure Storage Devices

CPU's and Cooling Methods

PC Connection Interface

Power Supplies

Custom Computer Specifications

Installing Displays

PC Connectors

Installing Peripheral

Installing Multifunction Devices and SOHO Networks

Printer Technologies

Printer Maintenance

Networking

Properties and Characteristics of TCP/IP

TCP vs. UDP

Wi-Fi Networking Standards and Encryption Types

Install and Configure SOHO Wireless/Wired Router

Architecture and Internet Connection Types

Networking Tools

Laptop Hardware Components

Mobile Devices

Mobile Device Ports and Accessories

Troubleshooting Theory

Troubleshooting RAID Arrays and Hard Drives

Troubleshooting Network Issues

Troubleshooting Printers

Windows Operating Systems

Command Line Tools

Microsoft Operating System Features and Tools

Control Panel Utilities

Windows Networking on Client Desktops

Preventative Maintenance

Features and Functionality of the Mac OS and Linux Operating Systems

Client Side Virtualization

Cloud-based Concepts

Network Host Properties

Mobile Operating Systems

Mobile Device Network and E-mail

Security

Prevention Methods

Windows Security Settings

Security Best Practices

Securing Mobile Devices

Troubleshooting Common PC Tools

Common PC Security Issues

Common Mobile Operating Systems Troubleshooting

Common Safety Practices

Maintenance Tools and Techniques

Privacy and Licensing Concepts

Conclusion


Course Learning Syllabus

Lecturer Introduction

Importance of this course

What you will learn in this course

Configuring BIOS

Firmware

Firmware Upgrades

The System BIOS

The POST

BIOS Configuration Options

BIOS Diagnostics

BIOS Monitoring Capabilities

BIOS Memory

BIOS Components

Monitoring Internal Components

Demo - HWMonitor

Monitoring Internal Components (cont.)

Demo - SpeedFan

Motherboards

Motherboard Sizes/Form Factors

Power Supplies

Cooling Systems

Common Computer Components

The Motherboard

RAM Slots

Integrated I/O Port Types

Chipsets

CMOS Battery

Live Demo - Replacing CMOS Battery

CPU Sockets

Intel CPU Socket Types

AMD CPU Socket Types

Cache

CPU Operational Characteristics

CPU Selection Factors

Cooling System Types

Cooling System Selection Factors

Live Demo - Cooling Method

Expansion Slots

Expansion Cards

Expansion Slots

Riser Cards

Live Demo - Riser Card

Fan Connectors

Live Demo - Cooling Fins and a Fan

Live Demo - Processor Fan

Bus Speeds

Motherboard Power Connectors

Live Demo - Motherboard Power Connectors

Motherboard Selection Tips

Motherboard Installation Considerations

Live Demo - Motherboard

The CPU

The System Bus

Live Demo - Inside of the Computer

Live Demo - Bus Slots

Live Demo - Outside of the Computer

RAM Types and Features

Memory

RAM Modules

Single-Sided and Double-Sided Memory

RAM Configurations

Types of RAM

ECC

Parity

RAM Characteristics 

Install and Configure PC Expansion Cards

Ports

Computer Connection

Parallel Connections

USB Connections

IEEE 1394 and FireWire Connections

SCSI Connections

PATA Connections

SATA Connections

Display Cable and Connector Types

Audio/Video Connections

Comparing Analog and Digital Video

Wireless Device Connections

Front Panel Connectors

Live Demo - Serial Connectors

Live Demo - USB Connectors

Live Demo - FireWire Cable

Live Demo - SATA Cable

Live Demo - Identifying Video Adapter Types

Network | Firewire | Thunderbolt Cards - Installation

Modem Cards | Wireless Cards | TV Tuner Video Capture Cards


Install and Configure Storage Devices


Storage Devices


Optical Drives


Optical Disks


Live Demo - Optical Drive Connections


Hard Drives


Types of Hard Drives


Magnetic Hard Disk Drive Speeds


Live Demo - Drive Identification


Solid State Storage


Types of Solid State Storage


Solid State | Flash Drives


Media Capacity


RAID Standards


Common RAID Types


Internal Storage Device Considerations


External Storage Device Considerations


Demo - Installing an Internal Storage Device


Tape Drives

CPU's and Cooling Methods


CPU Types and Characteristics


CPU Characteristics: Cooling Techniques


Demo - CPU-Z

Demo - Windows Task Manage

PC Connection Interfaces


Physical Connections: USB


Physical Connections: Firewire


Physical Connections: SATA


SATA Cables and Ports


Physical Connections: VGA


Physical Connections: HDMI


Physical Connections: DVI


Physical Connections: Thunderbolt


Physical Connections: Characteristics


Wireless Connections: Bluetooth


Wireless Connections: IR


Wireless Connections: NFC

Power Supplies


Power Supply Specifications


Power Supply Connections


Live Demo - Peripheral Power Connector


Power Supply Safety Recommendations


Selecting the Right Power Supply


Live Demo - Modern Power Supply


Live Demo - Legacy Power Supply

Custom Computer Specifications


What is a Standard Client?


Client Requirements


Virtualization Workstation


Virtualization Workstation Requirements


Media Design Workstations


Media Design Workstation Requirements


Audio/Video Editing Workstations


Audio/Video Editing Hardware Requirements


Gaming PCs


Gaming PC Requirements


Home Theater PC


Home Theater PC Requirements


Home Server PC


Home Server Requirements

Installing Displays


Display Device Types


Display Device Settings and Features


Device Drivers


Display Device Selection Tips


Display Device Installation Considerations


Demo - Configuring Display Devices


Backlighting


Monitor Panel Types


Plasma Display


OLED (Organic Light-emitting Diode)


Multiple Displays


Display Terminology

PC Connectors


DVI to HDMI


USB Ports


USB Ports | Power


USB Cables


USB to Ethernet

Installing Peripheral


Standard Input Device Types


Biometric Input Device Types


Specialized Input Device Types


KVM Switches


Input Device Selection Tips


Input Device Installation Considerations


Demo - Configuring Input Devices


Expansion Card Types


Card Selection Tips


Card Installation Considerations


Expansion Card Configuration


Multimedia Devices


Common Multimedia Devices


Multimedia Device Selection Tips


Multimedia Device Installation Considerations


Multimedia Device Configuration

Installing Multifunction Devices and SOHO Networks


SOHO Networks


Firewalls and SOHO Networks


DMZs


NAT Implementations


WPS


Basic QoS


802.11 Wireless Standards


WAPs


SSID


Encryption


Wireless Encryption Types


Router Settings and Configurations


Live Demo - Configure Router


Common SOHO Security Methods


Wireless Security


SOHO Wireless Security Methods


Wireless Client Configuration Options

Printer Technologies


Printers


An MFD


Laser Printers


The Laser Print Process


Inkjet Printers


The Inkjet Print Process


Duplexing


Thermal Printers


Thermal Print Processes


Impact Printers


The Impact Print Process

Printer Maintenance


Technical Printer Components


Printer Supplies and Media


Printer Driver Types


Printer Driver Compatibility


Local and Network-Based Printers


Print Device Sharing


Printer Configuration Options


Printer Maintenance


Live Demo - Printers


Demo - Installing a Local Printer


Demo - Virtual Printing

Networking


Network Interface Card Characteristics


Twisted Pair Cables


Types of Twisted Pair Cable


PVC Cable and Plenum Cabling


Twisted Pair Connectors


Coaxial Cables


Coaxial Cable and Connector Types


Live Demo - Coax and Coax Networks


Fiber Optic Cables


Fiber Optic Cable Types


Fiber Optic Connector Types


Cable Types | Definitions


Types of COAX Cables

Properties and Characteristics of TCP/IP


TCP/IP


IPv4 Addresses


Subnet Masks


Gateways


IP Address Classes


IPv6 Addresses


The IPv6 Address Format


IPv4 vs. IPv6


Addressing Schemes


Static vs. Dynamic Addressing


DHCP


DNS


Client-Side DNS


Demo - Identifying Your Computer's TCP/IP Information


TCP vs. UDP


Ports


TCP vs. UDP


Port Ranges


Common Ports


LDAP


SNMP


SSH


SFTP


SMB

Wi-Fi Networking Standards and Encryption Types Standards


Install and Configure SOHO Wireless/Wired Router


Setting up your Router


SOHO Wireless Router Features


Port Descriptions


Creating Address Objects


Define Appropriate NAT Policies


Opening Ports to allow Service behind Firewall


Creating Firewall Access Rules


Other Router Options


Demo - Setting up SonicWALL SOHO Router

Architecture and Internet Connection Types


LANs


WANs


PANs


MANs


VPNs


Ethernet


Network Topologies


Network Device Types and Features


ISPs


Broadband Communications


Internet Connection Types and Features

Networking Tools


Cable Testers


Crimpers


Multimeter


Toner Probe


Loopback Plug


Punch Down Tool


Networking Utilities


Demo - Identifying Networking Tools

Laptop Hardware Components


Laptops


Laptop Hardware Components


Types of Laptop Displays


Laptop Display Components


Internal Laptop Components


Laptop Expansion Options


Special Function Keys


Laptop Docking Solutions


Laptop Locks


Laptop Power Supplies and Batteries


Demo - Power Options


Auto-Switching and Fixed Input Power Supplies


Laptop Cooling Considerations


General Laptop Support Guidelines


Live Demo - Inside of Laptop

Mobile Devices


What is Mobile Technology?


Mobile Operating Systems


Smartphones


Tablet PCs


Tablets vs. Laptops


Mobile Device Features


Mobile Security


Mobile Device Security Techniques


Network Configuration Settings


Bluetooth Configuration Methods


The Bluetooth Pairing Process


Data Synchronization


Synchronization Requirements


Email Configuration Methods


Email Server and Configuration Settings

Mobile Device Ports and Accessories

Mobile Device Connection Types

Mobile Device Hotspots / Tethering

Mobile Device Accessories

Mobile Device Credit Card Readers

Troubleshooting Mobile Devices | No Display

Troubleshooting Mobile Devices | Keypad Symptoms

Troubleshooting Mobile Devices | Troubleshooting

Troubleshooting Mobile Devices | Improper Charging

Troubleshooting Mobile Devices: All

Troubleshooting Theory

Troubleshooting Models

Troubleshooting Template Forms

Unexpected Shutdowns

System Lockups

POST Beep Codes

Why did my time reset?

Boot to Incorrect Device

Continuous Reboots

Common Symptoms

PC Indicator Lights

Common System Troubleshooting Tools

Common CPU Issues

Common Cooling System Issues

Common Motherboard Issues

Repair vs. Replace

Common RAM Issues

Common External Power Source Problems

Common Power Supply Problems

Power Supply Troubleshooting Considerations

Troubleshooting RAID Arrays and Hard Drives

Drive and Array Troubleshooting Tools

Common Hard Drive Symptoms

Common RAID Array Issues

SATA Troubleshooting Tips

PATA Troubleshooting Tips

SCSI Troubleshooting Tips

Toolkits

Demo - CHKDSK | FORMAT

Demo - Diskpart

Demo - Defrag Tools

Troubleshooting Video

Common Video and Display Issues

Troubleshooting Network Issues


Common Network Issues


Network Troubleshooting Utilities


Network Troubleshooting Tools


Demo - Troubleshooting Network Issues

Troubleshooting Printers


Common Printer Troubleshooting Tools


Printer Software Tools


Common Printer Symptoms


Printer Troubleshooting Tools


Printer Tools: Toner Vacuum

Windows Operating Systems


Microsoft Windows


Microsoft Windows Features


Windows 10 New Features


Windows 10 Upgrades


Microsoft Windows 7 Versions


Microsoft Windows Vista Versions


Microsoft Windows XP Versions


Other Operating Systems


Windows System Requirements


Hardware Compatibility


Boot Methods


Imaging


Installation Types


Third Party Drivers


Partitioning


Partitioning Types


Volumes


Partitioning and File System Types


Customizing System Options


Updates


Factory Recovery Partition


Microsoft Product Activation


Demo - Installing Microsoft Windows


In-Place Upgrades


Supported Upgrade Paths


Compatibility Tools

Command Line Tools


The Command Prompt


Operating System Command Line Tools


Networking Command Line Tools


The Recovery Console


WinRE

Microsoft Operating System Features and Tools


Administrative Tools


Demo - Computer Management


Device Manager


Local Users and Groups


Demo - Performance Monitor


Demo - Services


Task Manager


Disk Management


Migration Tools


Demo - System Configuration


Demo - Task Scheduler


Component Services


Data Sources


Demo - Print Management


Memory Diagnostic Tool


The Registry


Registry Subtrees


Run Line Utilities


Demo - Exploring Administrative Tools


Demo - Using Computer Management and Device Manager


Demo - Using Task Manager


Demo - Exploring System Configuration Settings and Information


MSConfig


Demo - System Restore


Demo - Windows Update

Control Panel Utilities


The Control Panel


Windows XP Control Panel Utilities


Windows Vista Control Panel Utilities


Windows 7 Control Panel Utilities


Demo - Exploring the Windows 7 Control Panel


Internet Options


Display


User Accounts


Folder Options


Types of User Accounts


User Account Control


Group Accounts


System Files and Folders


Windows Explorer


Computer/My Computer


File Extensions


File Attributes


Windows File System Types


Permissions


NTFS File Permissions


NTFS Folder Permissions


Shared Files and Folders


Share Permissions


NTFS vs. Share Permissions


Permissions Considerations


User Authentication


Demo - Viewing File Extensions


Demo - Exploring NTFS Permissions


System


Windows Firewall


Power Options


Action Center

Windows Networking on Client Desktops


Workgroups


Homegroups


Domains


Directory Services


Windows Networking Options


Demo - Joining a Computer to a Domain


Network Shares


Demo - Creating a Network Share


Network Connection Types


Proxy Settings


Remote Desktop


Network Location Settings


Firewall Settings


Alternative IP Address Configuration Methods


Network Card Properties


Live Demo - Network Cards and Cables

Preventative Maintenance


Data Backup and Restoration


Maintenance Tools


Scheduling Tasks


Patch Management


Managing Updates


Demo - Performing Preventive Maintenance


Demo - Microsoft Windows Defender


Demo - Backup and Restore

Features and Functionality of the Mac OS and Linux Operating Systems


Patch Management in Mac OS X and Linux


Disk Maintenance: Mac OS X


Disk Maintenance: Linux


Mac OS X and Linux launchd and cron


Mac OS X Backups


Linux Backups


Mac OS X Antivirus


Screen Sharing


Force Quit Mac OS X


Key Chain


Spotlight


iCloud


Mac OS Multitouch Gestures - Touchscreen


Mac OS X Finder


Mac OS X Dock


Mac OS X Boot Camp


Basic Linux Commands


Basic Linux Commands (Continued)


Client Side Virtualization


What is Virtualization?


Types of Virtualization


Components of a Virtual Environment


Virtual Desktop Infrastructure


Virtualization Requirements


Windows Client Virtualization Solutions


Demo - Creating a VM on Windows 7

Cloud-based Concepts


SaaS (Software as Service)


IaaS (Infrastructure as Service)


PaaS (Platform As Service)


Public vs Private Clouds


Resource Pooling


Measured Service


Network Host Properties


Server Roles


Internet Appliances

Mobile Operating Systems


Open Source Software


Closed Source Software


Screen Orientation (Accelerometer | Gyroscope)


Mobile Operating System Features

Mobile Device Network and E-mail


Mobile Device Hotspot


Mobile Device Tethering


Mobile Device Airplane Mode


Mobile Device Email Setup


IMEI vs IMSI


Mobile Data Synchronization


Security


Malware


Types of Malware


Social Engineering


Physical Security Threats and Vulnerabilities


Common Wireless Security Threats

Prevention Methods


Physical Security


Physical Security Measures


Digital Security


Antivirus Software


Anti-Spyware Software


Firewalls


Social Engineering Prevention Techniques


Hard Drive Sanitation


Formatting Hard Drives for Disposal


Physical Destruction Methods for Computer Media


Corporate Security Policies


Security Incident Reports


The Principle of Least Privilege


Strong Passwords


User Education


Common User Security Practices


Authentication Methods


Windows Security Policies


Windows Firewall


Software Firewall Configuration Settings


Workstation Security Best Practices


Demo - Securing a Workstation

Windows Security Settings


Users and Groups


Windows Security

Security Best Practices


Password Best Practices


Account Management

Securing Mobile Devices


Locks


Remote Security


Physical Destruction

Troubleshooting Common PC Tools


Operating System Troubleshooting Tools


BSOD


System Lockup Errors


Input/Output Device Issues


Application Errors


Boot Issues


Common Operating System Symptoms


Error and Warning Messages in Event Viewer


Registry Error Messages


Demo - Troubleshooting a Remote Computer with Remote Desktop


Common Network Issues


Network Troubleshooting Utilities


Network Troubleshooting Tools


Demo - Troubleshooting Network Issues


Common Security Issues


Malware Removal Process


Malware Removal Best Practices


Security Troubleshooting Tools

Common PC Security Issues


Browser Issues


Operating System Issues

Common Mobile Operating Systems Troubleshooting


Dim Display


Intermittent Wireless


Monitor Issues


Applications Not Loading


Extremely Short Battery Life


Overheating


Frozen System


No Sound from Speakers


Tools


Common Symptoms


Unauthorized Access


Tools (Continued)


Backup / Restore

Common Safety Practices


Static Electricity


ESD


ESD Prevention Techniques


Live Demo - ESD


EMI


EMI Prevention Techniques


An ESD Toolkit


Electrical Hazards


Electrical Safety Precautions


Environmental Considerations and Controls


Workplace Safety Issues


Environmental Safety Best Practices


General Power Issues


Power Protection Systems


Liquid Hazards


Chemical Hazards


MSDS Documents


Incident Reports


Hazardous Material Disposal Procedures


Communication Skills


AUP


Professional Conduct


Prohibited Content


Best Practices Related to Prohibited Content or Activity


Computer Forensics

Maintenance Tools and Techniques


Types of Hardware Toolkits


Live Demo - Identifying Common Toolkit Components


Software Diagnostic Tools


Hard Drive Self-Tests


Software Diagnostic Tests


Computer Component Maintenance Techniques


Cleaning Compounds and Materials


Live Demo - Maintenance


Documentation and Resources


Compliance and Government Regulations

Privacy and Licensing Concepts


Incident Response


Data / Device Preservation


Licensing (DRM | EULA)


Proper Communication and Professionalism


Avoid Distractions


Dealing with Difficult Situations and Customers


Set Expectations


Deal Appropriately with Confidential Materials


Consider Corporate Policies before Implementing Changes